Worldwide Shipping Policy
​At Packyards, we understand that prompt, reliable, and completely discreet delivery is essential. We have designed our fulfillment system around strict privacy standards, multi-layer scent-proofing, and guaranteed postal delivery.
​Please review our shipping guidelines, packaging procedures, and delivery timeframes below.
​1. 100% Stealth & Discreet Packaging Protocol
​Your privacy is completely protected from our dispatch facility to your doorstep. Every order undergoes a rigorous multi-layer packaging process prior to carrier handoff:
- ​Double-Vacuum-Sealed: Products are sealed in medical-grade, commercial double-vacuum bags to ensure total scent containment and freshness.
- ​Neutral Mailers: Items ship in heavy-duty, unbranded cardboard boxes or plain padded envelopes with zero external product markings.
- ​Discreet Shipping Labels: The return address features a neutral, standard commercial business name. Specific strain names, brand terms, or “Packyards” branding will never appear on the package exterior or tracking scans.
​2. Shipping Options & Estimated Transit Times
​We process orders Monday through Friday (excluding major postal holidays). Standard handling time is 24 to 48 business hours following payment verification.
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|
Shipping Option |
Destination |
Estimated Delivery Time |
|---|---|---|
|
Standard Domestic |
United States (USPS) |
2 to 5 Business Days |
|
Express Priority |
United States (USPS/UPS) |
1 to 3 Business Days |
|
Overnight Express |
Select US Locations |
Next Business Day |
|
International Express |
Worldwide |
3 to 7 Business Days |
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Note: Delivery times are estimates provided by postal networks and may experience slight delays during peak holiday seasons or severe weather events.
3. Order Tracking & Status Updates
Once your order is processed and packed, an automated email containing your tracking number and carrier link will be sent to the email address provided at checkout.
Tracking Activation: Please allow up to 24 hours after receiving your tracking email for the initial sorting hub scan to register on carrier databases.
Direct Order Tracking: You can check live updates anytime using our Track Your Order Page or by logging into My Account > Orders.
4. P.O. Boxes & Delivery Addresses
P.O. Boxes & Rural Routes: We ship seamlessly to standard residential addresses, commercial suites, P.O. Boxes, and rural routes via standard postal services.
Address Accuracy: Customers are responsible for entering complete and accurate shipping details at checkout. Please double-check suite numbers, apartment units, and postal codes before finalizing your order.
5. 100% Lost Package Guarantee
We back all shipments with our comprehensive logistics protection.
Stuck in Transit: If carrier tracking stops updating or remains stuck in transit for more than 7 consecutive business days, your shipment qualifies as lost in transit.
Free Reshipment: We will immediately dispatch a 100% Free Reshipment or issue store credit to cover your order—no hassles or extra charges.
6. Damaged or Incorrect Orders
If your order arrives damaged during transit or contains an incorrect item, please report it within 48 hours of carrier delivery.
Email info@packyards.com with your Order Number and attached unboxing photo/video proof showing the mailer and damaged item.
Review our Refund & Return Policy for full claim processing details.
7. Need Assistance?
If you have questions about your package destination, custom delivery instructions, or tracking status:
Email Support: info@packyards.com
Phone Support: +1 (209) 259-0890 (Mon–Sun) 24/7
Live Chat: Reach out on our official Telegram Channel @packyard
Quick Links: Visit our FAQ Page or contact us via our Contact Page.