PackYard – Worldwide Shipping Policy

At PackYard, our goal is to ensure that every order is processed promptly, packaged securely, and delivered with care no matter where you are in the world. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and customer responsibilities.

1. Order Processing Time

  • Orders are processed within 24–48 hours after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • A confirmation email will be sent once your order has been processed.

2. Worldwide Shipping & Swift Delivery Options

PackYard ships worldwide, subject to destination country regulations and product eligibility.

To support swift delivery, we offer multiple shipping options depending on your location:

  • Standard Shipping

  • Express / Priority Shipping

  • Overnight Shipping (available in select regions)

3. Discreet & Secure Packaging

  • All orders are shipped in secure, unbranded, and discreet packaging.

  • No logos, product names, or identifying labels appear on the outside of the package.

  • Customer privacy is our priority.

4. Estimated Shipping Times

Shipping times vary by destination and shipping method.

Domestic (within the U.S.)

  • Standard: 2 – 7 business days

  • Express: 1 – 3 business days

  • Overnight: Next business day

International (Worldwide)

  • Standard International: 5 – 14 business days

  • Express International: 3 – 10 business days

Please note: International delivery times may vary due to customs clearance and local postal services.

5. Tracking Information

  • A tracking number is provided once your order has shipped.

  • Tracking information may take up to 24 hours to update after dispatch.

  • Delays in tracking updates can occur while the carrier registers the parcel.

  • Customers can monitor shipment progress in real time through the carrier’s system.

6. Customs, Duties & Import Regulations

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • Brokerage or handling fees

These charges:

  • Are not included in the product price or shipping cost

  • Are the customer’s responsibility

PackYard is not responsible for:

  • Customs delays

  • Packages refused, returned, or seized due to local laws

  • Additional fees imposed by customs authorities

7. Lost, Delayed, or Damaged Packages

If your order is lost, delayed, or arrives damaged:

  • Contact us immediately at info@packyards.com

  • Provide your order number, tracking number, and photos (if applicable)

We will assist with filing an investigation with the shipping carrier.

PackYard is not responsible for:

  • Delays caused by customs or international logistics

  • Carrier-related delivery issues

  • Errors due to incorrect customer-provided shipping information

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate and complete shipping information.

  • If a package is returned due to an incorrect or incomplete address:

    • The customer will be responsible for re-shipping costs.

  • Please verify all details before completing checkout.

9. Shipping Carriers & Quotes

  • We primarily use USPS Parcel Post and other trusted international carriers.

  • To receive a shipping quote, enter your postal code on the shopping cart page.

10. Order Support

For questions regarding shipping, tracking, or order status, contact us at:

📧 info@packyards.com

Our support team is available to assist and ensure your order reaches you safely.

11. Acceptance of This Policy

By placing an order with PackYard, you agree to this Shipping Policy and accept the responsibilities outlined above.