Pack Yard – Refund & Return Policy

At Pack Yard, customer satisfaction is our top priority. We strive to ensure that every order arrives in excellent condition and matches the product descriptions provided on our website. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds may be issued.

1. Eligibility for Returns & Refunds

Because our products fall under sensitive and consumable categories, returns are only accepted under the following conditions:

We accept returns or refunds if:

  • The product arrived damaged, broken, or unusable.

  • The product received is incorrect compared to what was ordered.

  • The package is missing items that were included in your order confirmation.

  • There is a quality or packaging defect not caused by the customer.

We do NOT accept returns if:

  • The product has been opened, used, or tampered with.

  • You changed your mind after the order was delivered.

  • The issue results from customer handling, improper storage, or neglect.

2. Reporting an Issue

If there is a problem with your order, you must notify us within:

• 48 hours of delivery

To report an issue, please provide:

  • Your order number

  • Clear photos or videos of the damaged or incorrect item

  • A brief description of the problem

  • Your contact information

Send all documentation to:

📧 Customer Support Email: info@packyards.com

This allows our support team to verify the claim quickly and assist you properly.

3. Replacement Policy

After your claim is reviewed and approved, Pack Yard may issue:

  • A replacement item

  • A store credit

  • Or a partial/full refund, depending on the issue

Replacements are typically sent out within 2–5 business days after approval.

4. Refund Processing

If a refund is granted:

  • Refunds are returned to the original payment method used during checkout.

  • Processing times vary by payment provider, typically 3–10 business days.

  • Cryptocurrency refunds (if applicable) are issued based on the current equivalent value at the time of refund approval, not at the time of purchase.

5. Lost or Unreceived Orders

If your package shows as delivered but you did not receive it:

  • First check with neighbors, building security, or delivery offices.

  • If still not found, contact our support team for assistance.

If the carrier confirms a delivery error, we will work with you on a resolution which may include a replacement or store credit, depending on circumstances.

6. Order Cancellations

You may request cancellation before the order is processed or shipped.

Once an order is shipped, cancellations are no longer possible.

7. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information

  • Maintaining secure and proper storage of products once delivered

We cannot issue refunds for delays or issues caused by:

  • Incorrect shipping details

  • Carrier delays outside our control

  • Local restrictions or enforcement

8. Policy Updates

Pack Yard reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated effective date.